How do I start a return?
Updated October 25, 2026
To start a return, email contact@welnexx.com with the order number, a photo and a short video. We reply by email and guide you through the rest. Even if you've used it, you can return it within 45 days of delivery at no cost to you — if we need it back, we email you a prepaid US return label.
Related guide: Setup, use and return guide